Welcome to Comfy Living Furniture’s FAQ page! We’ve compiled answers to the most common questions about our stylish, affordable furniture and seamless shopping experience. Can’t find what you’re looking for? Contact our friendly team at [email protected].

About Our Products

What types of furniture do you sell?
We offer a wide range of contemporary furniture including:
  • Living room furniture (armchairs, coffee tables, console tables)
  • Dining room sets (tables, chairs, bar stools)
  • Bedroom furniture (beds, bedside tables, dressing mirrors)
  • Lighting solutions (floor lamps, bulbs)
  • And stylish accessories (cushions, chests)
Our collections are designed to transform your space with modern aesthetics at up to 74% off retail prices.
Are your products easy to assemble?
Most of our furniture comes with clear assembly instructions and all necessary hardware. Some smaller items may arrive fully assembled. If you encounter any difficulties, our customer service team can guide you through the process.
How do I care for my furniture?
Care instructions vary by material. Generally:
  • Wood surfaces: Wipe with a dry or slightly damp cloth
  • Upholstered items: Vacuum regularly and spot clean with mild detergent
  • Metal parts: Dust regularly and occasionally wipe with a damp cloth
Specific care instructions are included with each product.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Can I change or cancel my order after placing it?
You may request changes or cancellation within 24 hours of placing your order, provided your items haven’t entered the shipping process. Contact us immediately at [email protected] with your order number.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after leaving our warehouse
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order ships, we’ll email you tracking information. You can follow your package every step of the way! For DHL/FedEx shipments, use their tracking systems. For EMS shipments, use your national postal service’s tracking.
Do you offer expedited shipping?
Yes! During checkout, you can upgrade to expedited shipping for faster delivery. While we don’t offer same-day delivery, our standard option is already faster than traditional furniture stores (who often quote 4-6 week delivery times).

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date. Items must be in original condition with all packaging. Simply contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
What if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated costs.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method (typically 3-10 additional business days).

Customer Service

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is at 103 Cedarstone Drive, Huron, US 44839. However, we operate warehouses globally to ensure fast delivery to our international customers.

Still have questions? We’re happy to help! Reach out to our customer care team at [email protected] for personalized assistance.