At Furniture Sale Store (operating as Comfy Living Furniture), we want you to be completely satisfied with your purchase of our stylish, affordable furniture and home accessories. If you’re not happy with your item, we offer a straightforward returns and exchange process.

Key Points:

  • 15-Day Return Window: You may return most items within 15 days of delivery
  • Free Return Shipping: We provide prepaid return labels for defective items
  • Full Refunds: Refunds are issued to your original payment method
  • Easy Exchanges: We’ll help you swap for a different size, color, or style

Our Return Policy

We accept returns of most new, unused items in their original packaging within 15 days of delivery. To be eligible for a return:

  • Item must be in the same condition as received
  • Original packaging must be intact (including all protective materials)
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Bulbs (due to potential damage during return shipping)
  • Cushions with removed hygiene protection tags
  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Our Team: Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Receive Instructions: We’ll email you within 1 business day with return authorization and shipping instructions
  3. Pack Your Item: Carefully repackage the item in its original packaging with all included materials
  4. Ship It Back: Attach the provided return label and drop off at the designated carrier location
  5. Wait for Processing: We’ll notify you once we receive and inspect your return

Return Shipping Costs

  • Defective/Damaged Items: We cover return shipping costs
  • Change of Mind: Customer pays return shipping (original shipping fees are non-refundable)
  • International Returns: Additional customs/duties may apply

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund:

  • Credit Card/PayPal: Refunds appear in 3-10 business days, depending on your financial institution
  • Original Payment Method: All refunds go back to the original payment method
  • Partial Refunds: May apply if items are returned used, damaged, or missing components

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once we process your return (additional charges may apply for price differences)

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage and packaging
  • We’ll arrange for free return shipping and expedite your replacement

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Comfy Living Furniture Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item Name: [Insert] Reason for Return: [Defective/Damaged/Change of Mind/Other] Preferred Resolution: [Refund/Exchange for (specify item)] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Contact Us

For any questions about our returns policy:

Email: [email protected]
Mail: 103 Cedarstone Drive, Huron, US 44839

Note: This policy applies only to purchases made through comfylivingfurniture.com. For purchases through third-party retailers, please contact them directly.