At Comfy Living Furniture, we’re committed to making your shopping experience as smooth and enjoyable as our stylish, affordable furniture. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times may vary for international orders. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (with some exceptions in Asia and remote areas). Please note:

  • Customs duties and taxes are the responsibility of the recipient
  • Delivery times may be longer than estimated
  • Some large furniture items may have restricted availability in certain countries

Returns & Exchanges Policy

We want you to love your Comfy Living Furniture purchase. If you’re not completely satisfied, our hassle-free return policy makes it easy to exchange or return eligible items.

Key Return Policy Highlights

  • 15-Day Return Window: Most items can be returned within 15 days of delivery
  • Free Returns for Defective Items: We provide prepaid return labels
  • Full Refunds: Issued to your original payment method
  • Easy Exchanges: Swap for different sizes, colors, or styles

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be new and unused
  • Original packaging must be intact (including all protective materials)
  • Proof of purchase is required
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Bulbs (due to potential damage during return shipping)
  • Cushions with removed hygiene protection tags
  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”

How to Return an Item

Follow these simple steps to return or exchange an item:

  1. Contact Our Team: Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Receive Instructions: We’ll email you within 1 business day with return authorization and shipping instructions
  3. Pack Your Item: Carefully repackage the item in its original packaging with all included materials
  4. Ship It Back: Attach the provided return label (for defective items) and drop off at the designated carrier location
  5. Wait for Processing: We’ll notify you once we receive and inspect your return

Return Shipping Costs

  • Defective/Damaged Items: We cover return shipping costs
  • Change of Mind: Customer pays return shipping (original shipping fees are non-refundable)
  • International Returns: Additional customs/duties may apply

Refund Processing

Once your return is received and inspected (typically within 3-5 business days):

  • Credit Card/PayPal: Refunds appear in 3-10 business days, depending on your financial institution
  • Original Payment Method: All refunds go back to the original payment method
  • Partial Refunds: May apply if items are returned used, damaged, or missing components

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once we process your return (additional charges may apply for price differences)

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage and packaging
  • We’ll arrange for free return shipping and expedite your replacement

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Comfy Living Furniture Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Item Name: [Insert]
Reason for Return: [Defective/Damaged/Change of Mind/Other]
Preferred Resolution: [Refund/Exchange for (specify item)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Us

For any questions about our shipping or returns policy:

Note: This policy applies only to purchases made through comfylivingfurniture.com. For purchases through third-party retailers, please contact them directly.